Thank you for visiting kdzashop. This page details the terms and conditions of our Shipping Policy.
All items are free delivery.
Order Processing
It’s crucial to clarify that your order processing times are separate from shipping times:
All orders are processed and shipped within 7 to 16 business days. Orders are not processed on weekends or holidays.
Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders.
Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you or by phone number if you leav your number
Potential Delays and COVID-19
The health and safety of our employees and customers is our top priority. We’ve redesigned our order fulfilment centre to comply social distancing and personal protective equipment guidelines.
We will notify you when your order is shipped or if we foresee any issues with fulfilling your order.
Shipment Confirmation & Order Tracking
You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
If possible, include a link to the shipping courier’s tracking page to make it easier for customers to track their orders.
Damages, Returns, Exchanges, and Refunds
If you don’t receive your order within 15 days of receiving your shipping confirmation email, please contact us at
with your name and order number, and we’ll look into it for you.
If your order arrives damaged in any way, please email us as soon as possible at
kdzaa.com@gmail.com
Please include your order number, details of the damage, and a photo of the item’s condition.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.
Include a summary of your return policy.
https://kdzashop.com/pages/refund-policy
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
If you have any further questions or would like more help, please don’t hesitate to contact us at kdzaa.com@gmail.com