Thank you for visiting kdzashop. This page details the terms and conditions of our Shipping Policy.

All items are free delivery.

It’s crucial to clarify that your order processing times are separate from shipping times:

All orders are processed and shipped within 7 to 16 business days. Orders are not processed on weekends or holidays.

Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when we’re experiencing a high volume of orders.

Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, we will contact you via email to notify you or by phone number if you leave your number

Potential Delays and COVID-19

The health and safety of our employees and customers are our top priority. We’ve redesigned our order fulfillment center to comply with social distancing and personal protective equipment guidelines.

We will notify you when your order is shipped or if we foresee any issues with fulfilling your order.

Shipment Confirmation & Order Tracking

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

If possible, include a link to the shipping courier’s tracking page to make it easier for customers to track their orders.

Damages, Returns, Exchanges, and Refunds

If you don’t receive your order within 15 days of receiving your shipping confirmation email, please contact us at support@kdzashop.com with your name and order number, and we’ll look into it for you.

If your order arrives damaged in any way, please email us as soon as possible at support@kdzashop.com. Please include your order number, details of the damage, and a photo of the item’s condition.

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.

Please save all packaging materials and damaged goods, as they may be needed to contact the shipping carrier and make a claim.

Include a summary of your return policy. https://kdzashop.com/pages/refund-policy

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.

If you have any further questions or would like more help, please don’t hesitate to contact us at support@kdzashop.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kdzashop.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at suppurt@kdzashop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.